Find peace of mind in Budget's Certified Used Vehicle program
After visiting a number of different dealerships around town, but not able to find the right previously owned vehicle for him, Darrell Rogers turned to Budget Car and Truck Sales.

By Jennifer Blyth - Victoria News
Having met with high-pressure tactics and additional fees elsewhere, Rogers wasn't sure what to expect. Needless to say, he was pleasantly surprised. "I was speaking to my mom's new neighbour and he
mentioned that he recently purchased a Nissan Sentra from Budget Car Sales of Victoria," Rogers recalls.

Meeting sales representative Brent Kennedy, "I explained to him that I had a budget to work with and also
went over the type of vehicles and the options I was looking for. Brent very nicely laid out the entire buying process at Budget from beginning to end, and then gave me everything in writing."
After test driving a Toyota Corolla LE that had caught his eye, Budget Car Sales business manager Colleen Meyer reviewed all the particulars, and with no hidden fees or surprises - plus six months of deferred payments - Rogers felt confident in his decision.

And then there were the little extras.

"In addition to buying a car that was recently inspected by BCAA, I was also entitled to a complimentary rental car once per year, a BCAA membership for one year and four car washes annually. If that wasn't enough, I was able to bring the car back to Budget for a full refund if the car was found to have any major mechanical or structural defects within a 30-day period."

Rogers' experience is what the management and staff strive for every day through the Budget Certified Used Vehicle Program, says general sales manger Bill Macmunn. "The program provides clients with the confidence that our commitment to them continues after they drive their new vehicle away from the dealership," he explains. Among the highlights, for example, are a full 142-point BCAA inspection process, a no-hassle, 30-day guarantee for mechanical or other defects and a re-purchase program based on a Canadian Black Book pricing model at any time the purchaser owns the vehicle. Then there's the BCAA membership, four vouchers per year for a wash and vacuum, one free vehicle rental for those special occasions and a VIP card good for a 15-per-cent discount for Budget Car and Truck Rentals of Victoria all year long.

Why was it important to put the principles in writing?

Quite simply, the company "believes that customer service and customer satisfaction is our number one priority," Macmunn says.

That priority has guided the Scott family's Budget Car and Truck Rentals in Victoria for more than 40 years, so it was a natural to extend that philosophy to the car and truck sales.

For clients, the results speak for themselves. Budget buys its vehicles at a fleet price, then maintains and services them throughout their time as a rental vehicle. Vehicles are then handpicked for the sales facility, and after a full inspection are priced in line with Canadian Black Book value. Taken together with the 30-day guarantee and the re-purchase program, this forms the Budget Certified Used Vehicle Program, offering confidence and peace of mind in one of the most significant purchases clients will make.

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